Terms and Conditions

Age Restriction

Under Australian law, you must be over 18 years of age to purchase wine from Wild Duck Creek Estate. It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18.
You may only subscribe to or take advantage of promotions conducted by this website if you are 18 years of age or over.

 

Ordering Online

Ordering Wild Duck Creek Estate Wines via our secure online transaction facility is the quickest and easiest method of purchasing directly from our winery. Use our secure online payment facilities for immediate order processing and the shortest handling and shipping time possible.
Your credit card details are encrypted and protected by Secure Socket Layer technology using the latest technologies available.
Credit card information entered during the ordering process is never stored by us and is destroyed upon completion of the order.
All prices are displayed in Australian Dollars (AUD) and are inclusive of GST at WET. We accept payment by Visa, American Express & MasterCard

Refund & Return Policy

We strive to provide the very best service, and are sure you will be delighted with your purchase of Wild Duck Creek Estate wines. If for any reason you are not satisfied with the goods that you have purchased from us, please call Wild Duck Creek Estate on +61 3 5433 3133 and we will be more than happy to ass3s your request for a credit, refund or exchange to the value of the original purchase.

Delivery & Shipping

If purchasing your Allocation during our release to allocation holders during July/August, please allow up to 4 weeks for delivery. This is due to the high volume of orders we have to be shipped at this time.

Outside of the July/August Allocation period, delivery of online purchases other than Allocations to Australian capital cities and surrounding suburbs is usually within 7 to 10 working days. Please allow up to 14 days for other areas (including Tasmania & Northern Territory) and for periods inclusive of public holidays. We use Fastway Couriers and Australia Post for all domestic deliveries including all Australian street or post office box addresses. Please ensure that any special delivery instructions are clearly marked on the order. Please contact us if you need to discuss your delivery requirements.

To receive information about new releases, allocations and events, please sign up to our Mailing List.